Assistance to Asylum Service

About this project

<p>The project will increase the capacity of the Greek authorities in dealing with extremely vulnerable persons through enhancement of the organizational capacity of the Greek asylum service and through introduction of new IT-tools to improve result-based management. Furthermore, the project will contribute to improved quality in case management, by enhancing the interpretation services towards asylum seekers.<br> <br> The Norwegian Directorate of Immigration (UDI) will support the project by providing experiences and expertise.</p> <p>The project will include the following main activities:</p> <ul> <li>Establishing and operating regional offices of Asylum Service providing services to asylum seekers and case handling;</li> <li>Operation of the IT-system QlickSense in Asylum Service;</li> <li>Establishing and operating a teleconference system.</li> </ul>

Bilateral cooperation results

Asylum Service signed a Partnership Agreement with the Norwegian Directorate of Immigration (UDI). The overall objective of the partnership was to continue the already successful collaboration between UDI and Greek Asylum Service regarding Qlik Sense - a system on statistics- as well as to support the implementation of the project by providing expertise and best practice in the field. The partnership was implemented by study visits. The scope of the two visits was to exchange views and expertise on how to use of QlikSense software to produce the desired statistical presentation depending on Asylum Service and Appeals Authority’s needs. Despite the fact that Asylum Service was already using a couple of QlikSense licenses, UDI’s expertise (a long time user of QlikSense) was necessary to gain a broader scope of the software and its capabilities. Before each visit, online meetings took place between the two parties to discuss Asylum Service needs in order to prepare a presentation, organize the five sessions that took place during the two visits and to produce on-spot problem solving examples. All five on-the-spot meetings took place in good faith in all matters and acted in accordance to the general Project scope and interest. Several case studies were carried out to demonstrate the software capability on presenting statistical data that can be used to make the asylum process in Greece even more efficient. Moreover there was a wider exchange of know-how between the two parties on asylum procedures and how they are being carried out on each country. Both parties carried out their respective obligations with efficiency, transparency and diligence while the communication (which is continued) was excellent from both sides. By the end of the partnership, Asylum Service personnel improved their knowledge and understanding on the software’s capabilities and how is being used by other (similar) organizations in other European countries such as Norway.

Project partners

• Norwegian Directorate of Immigration Donor project partner· Norway